Refund policy

5. Returns Policy

5.1 For items purchased through our online store, your intention to return a purchased item must first be confirmed by a member of our QVB team in writing. You may return an item for a full store credit, provided it is received in original (as new) condition with all accompanying documentation. Purchases may be considered for a refund on a case-by-case basis but only after contacting the team at Mondial and details must be agreed and confirmed in writing. Such refunds can only be made to the credit/debit card or account number used to purchase the goods. We do not offer refunds for change of mind. 

5.2 For return of sale items you must notify our QVB team within 48 hours of your intention to return the item.